Hotel Delamar Frequently Asked Questions Welcome to our Hotel Delamar Frequently Asked Questions (FAQ) section. Here you'll find answers to the most common questions about our services, location, reservation processes, general policies, and more. We've compiled this information to make your experience as clear and simple as possible from the start. If you don't find the answer you're looking for, don't hesitate to contact us directly. We'll be happy to help you and provide personalized attention to make your trip to San Andrés comfortable, safe, and memorable.
How to get to the Delamar Hotel from the airport?
The Hotel Delamar is just 5 minutes from Gustavo Rojas Pinilla International Airport. You can take a taxi directly from the airport for approximately $25,000 COP. After 12:00 am, the price may double. We currently do not offer private transportation services, but you can contact us for recommendations on safe options.
Is the hotel close to tourist sites of interest?
Yes, Hotel Delamar is located in the heart of San Andrés, just a few minutes' walk from public beaches, local shops, restaurants, and resorts. We also work with partner operators so you can explore places like Johnny Cay, El Acuario, West View, and La Piscinita.
How can I make a reservation at the Delamar Hotel?
You can make your reservation quickly and easily through our website www.hoteldelamar.com.co, where you can choose the dates of your stay, room type, and other details. You can also call or write to us for personalized assistance.
What is the cancellation policy?
Hotel Delamar's cancellation policy depends on the rate you select. In the event of an early departure, you must notify us at least 48 hours in advance to avoid charges. Failure to notify us will result in a one-night stay. We recommend consulting our Booking Conditions for more details.
What is the Early Check-In and Late Check-Out policy?
Early Check-In: Available from 7:00 am, subject to availability. A 50% fee applies.
Late Check-Out: Available until 7:00 pm with a 50% charge. After that time, a full night's stay will be charged.
What is the minimum age to register?
To check in at the Delamar Hotel, you must be 18 years of age or older. If you're traveling with minors, they must be accompanied by their parents or present a notarized authorization along with a copy of their guardian's ID.
What services does the Hotel Delamar offer?
At Hotel Delamar, we offer a comfortable and functional experience. Some of our services include:
Free Wi-Fi
Air-conditioning
Purified water station for consumption
Beach towels (additional charge in case of loss)
Assistance booking tours with partner operators
Note: We currently do not have room service or a restaurant, but a restaurant will be available soon.
Is Hotel Delamar pet-friendly?
Yes, Hotel Delamar is pet-friendly. We welcome pets so you can share your stay with your furry friends. We recommend checking with reception for internal guidelines on social distancing.
What activities can I do in San Andrés?
In San Andrés, you can enjoy activities for all tastes: diving, snorkeling, boat rides, golf cart tours, visits to the cays, and much more. Our reception staff can help you plan your schedule with activities tailored to your interests.
Does the hotel organize activities or tours?
Hotel Delamar does not organize tours directly, but we work with trusted travel partners who offer tours to the island's main destinations, such as Johnny Cay, The Aquarium, West View, La Piscinita, and the island tour.
Does the room price include taxes?
Yes, the prices published on the Hotel Delamar website already include applicable taxes. If you have any questions about your bill, our customer service team will be available to help you.
What payment methods are available?
At Hotel Delamar we accept:
Credit cards
Debit cards
Cash payments
You can also pay through the website when making your reservation.
What type of currency is accepted at the Delamar Hotel?
Payments are accepted exclusively in Colombian pesos (COP). We recommend exchanging your currency before your arrival if you're coming from abroad.
What is the weather like in San Andrés?
San Andrés has a warm tropical climate year-round, with average temperatures between 26°C and 30°C, ideal for enjoying the beach and outdoor activities.
Should I bring an electrical adapter?
Not required. The Delamar Hotel uses 110V power, which is compatible with most common electronic devices.
How does public transportation work on the island?
The island has bus service from 6:00 a.m. to 11:00 p.m., and taxis are available 24 hours a day.
Is the hotel's water safe to drink?
The water from the San Andrés aqueduct is not suitable for human consumption. At the Delamar Hotel, we have a hydration station with purified water available to all our guests.
Are any vaccinations required to enter the island?
No. No special vaccinations are required to enter San Andrés.
Does the hotel have a restaurant or menu service?
The Hotel Delamar restaurant will be open soon. For now, you can bring food and drinks to your room without any problems. Ask at the front desk for recommendations of nearby restaurants.
Does Hotel Delamar offer day pass service?
No. Hotel Delamar does not offer day passes. All our reservations are for accommodation only.
What are the requirements to enter San Andrés Island?
To enter the island, you must present your ID and purchase a Tourist Card, which can be purchased at the airport or through the airline before boarding.
Do I need to get vaccinated against yellow fever to travel to Colombia?
The yellow fever vaccination is not required to enter major cities in Colombia. However, if you are a foreigner planning to visit natural areas such as Tayrona Park, the Amazon, the Sierra Nevada, or jungle areas, you must present your international yellow fever vaccination card. This measure is intended to protect your health in at-risk areas and should not be a cause for concern. The vaccine is safe, valid for life, and is recommended at least 10 days before travel. If you have any questions about whether your itinerary includes any of these areas, we will be happy to assist you.
